Frequently Asked Questions

How do I apply for an apartment?

You may apply online by visiting charlestonhallliving.com. Please contact the leasing office for additional questions.

What is the length of the lease?

Available lease terms offered at this community are 6-15 months.

Are short-term leases available?

Yes. Available lease terms offered at this community include short-term options starting at 6-months. Please contact the leasing office for specific lease term details.

What happens if I need to break the lease early?

Please contact the leasing office to discuss early lease termination.

Is renter's insurance required?

Yes, renter's insurance is required. For details, please contact our leasing office.

How much notice is needed before moving out?

All leases require a 60 day notice to vacate. Please contact leasing office for additional questions.

What utility companies do you use?

The available cable/internet providers are Xfinity and Comcast. For more information, please contact the leasing office.

What Cable/Internet Providers are available?

The following Cable/Internet providers are available at our community: Spectrum. For more information, please contact the leasing office.

When is rent due and how do I pay?

Rent is due on the 1st and you have a grace period until the 5th until it is considered late. You may pay your rent online by visiting our resident portal. If you have further questions, you may contact our leasing office team.

Do you give any discounts to local employers?

Yes, we are proud to offer employer discounts. Please contact the leasing office for a full list of discounts and concessions offered for preferred employers.

Does your community offer furnished apartments?

No, all apartment homes come unfurnished.

Is there in-unit laundry?

All apartment homes in the community include in-home laundry appliances. For more information regarding our apartment home features, please visit our Features & Amenities page, or contact the leasing office.

What appliances are included?

All apartment homes will include the following appliances: dishwasher, refrigerator, stove, washer, dryer, microwave (only in the townhomes). For more information regarding what is included in each apartment home, check out our Features and Amenities page.

Is there air conditioning/heating?

Yes, each apartment comes equipped with AC/heat. If you have additional questions, please contact the leasing office.

Are there ceiling fans?

Yes, ceiling fans are available within the apartment. These are located in the master bedrooms for the apartments and in all bedrooms and living room in townhomes. For information regarding apartment home features please visit the Features & Amenities page.

Is there parking available? Is it free or paid?

The parking options at our community include first come, first serve parking with no fees. Please contact the leasing office for more information regarding our parking policy.

Is there a gym, pool, or common area?

Yes, our community offers amenities for residents to enjoy including Swimming Pool, Playground, Fitness Center. Please contact the leasing office for more information about our community amenities.

Can I rent out amenity spaces for private events?

While our amenities are available to all residents, we do not have any areas which can be rented for private events.

Are pets allowed? If so, are there breed or size restrictions?

We are a pet-friendly community; breed restrictions and additional fees may apply. More information regarding the associated costs and breed restrictions, please review our pet policy, or contact the leasing office today.

Are there EV charging stations?

Unfortunately, at this time we do not offer EV Charging Stations as an amenity in our community.

Are there grocery stores, restaurants, or schools nearby?

Yes, our community is conveniently located near shopping and dining in Smyrna, TN in the surrounding area.

What is the roommate policy?

All individuals 18 years of age or older are required to complete an application, receive approval, and be listed on the lease. Additional information regarding leasing an apartment with roommates is available within our leasing portal. For further details, please contact our leasing office team members.

Is there a maximum number of occupants?

The maximum number of occupants per apartment is 2 people per bedroom. Within our leasing portal, you will find more information about leasing an apartment with roommates. If you have additional information, please contact our leasing office team members.

Can guests stay over, and for how long?

Our guest policy is that guests may stay for no more than 5 consecutive days out of the month. For restrictions on guests, please consult your lease agreement or speak with our leasing office team members.

Is there guest parking available?

Guest parking is available at the community. Contact the leasing office to find more information about our guest parking policy.

Who manages this community?

This community is professionally managed by Willow Bridge Property Company, a full-service multifamily real estate management and development company. Founded in 1965 and ranked among the top property management companies in the United States, Willow Bridge focuses on creating places people want to call home through exceptional service, thoughtful operations, and a people-first approach.

Is there a resident referral program?

Friends make the best neighbors! Our community offers a $250 referral bonus for eligible resident referrals. See a team member for more details.

What is the smoking policy?

Our community policy is that we prohibit smoking in units.

Do you host resident events? If so, what types?

Yes, we host resident events such as parties and food trucks.

Charleston Hall Frequently Asked Questions